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Frequently Asked Questions

1.Is the product information and the price real?

Answer: All product information on the website is true, reliable and keep updated in real time. The product price is the reference price. Xin Yao Biotech official website take goods in stock and short term customization as the core to meet the users’ timely needs. Our suppliers are rich in resources, and the products that can not be retrieved from the website can be purchased through the online shopping section of the top navigation, so that our sales team will find the goods for you.

2.Is there any other packing size besides 25mg? What to do if the purity can not meet the needs?

Answer: 25mg is the default packing size provided by Xin Yao Biotech, and we can also satisfy customers’ other packing requirements. For details, please contact the customer service.If the default specifications or purity can not meet your needs, you can also customize the product to us in the custom section below the product.

3.What are the advantages of Xin Yao Biotech compared to other platforms?

Compared with other platforms, the official website of Xin Yao Biotech has mature online trading function, a perfect product and data section, excellent technical support and customer service system, and other functions such as switching between Chinese and English, responsive mobile terminals, social login and CDN acceleration, which greatly optimize the user’s access experience.

4.Can NMR, HPLC, MS and other spectrum data be provided for the products?

Answer: We can provide spectrum data such as HMNR,HPLC and MS.etc. for 99% of the products in this site. For the convenience of browsing, the spectrum data that can not be provided will be displayed on the page in the form of the label, and all the spectrum data will be sent along with the product’s COA report.

5.Does this site support business to business bank transfer, and follow the contract process?

Answer: The trading system of this site supports multiple payment methods such as offline business to business bank transfer,online payment such as WeChat Alipay,etc. If you don’t want to choose our trading system, please contact online customer service. For orders amount more than 10000 yuan, you can apply for the contract process.

6. How to apply for the invoice online?

Answer: We can provide invoices for both individuals and enterprises, and issue 17% VAT invoices for enterprise users, while for individuals can only issue ordinary invoices.For detailed application process, please click: https://en.xinyaosz.com/invoice/

All invoices will be sent within 5-15 days after the order is completed. Courier number and other information will be sent to the mailbox bound to your account.

 

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